Services > Maintenance and Support > Remote Management Services

ACTION is a customized remote operations center and network management solution designed to free customer's from the day-to-day operational and administrative tasks that keep them from focusing on core business and implementing the systems and technologies their organization needs to be successful.

For those enterprises looking to initiate a cost-effective solution that encompasses remote monitoring, application support and maintenance, and performance tuning on a 7X24 basis, ACTION is the solution.

With real-time reporting, VPN monitoring, access management, response time testing, fault and event detection, intrusion monitoring, and firewall monitoring our ACTION solution can be customized to meet as many needs as your enterprise might have. Additionally Knowledge Space International' ACTION solution also provides technical experts watching around the clock to ensure that your investments are safeguarded.

IMAC
Many IT providers have simply moved away from providing IMAC due to the costs involved with highly available and technically competent resources. Knowledge Space International, however, has discovered that IMAC can be as simple or as complex as the customer's needs may be and we realize that the typical "cookie-cutter" approach is quite ineffective and falls short of delivering value. That's why our IMAC solution is a customized and flexible process based your most common needs.

Knowledge Space International also provides for asset disposition services through our alliance partners that make complete assurances that once your asset has run its course to obsolescence, you will receive the maximum return available and the piece of mind knowing that every disposal meets with Federal Hardware Cleansing Guidelines.

Knowledge Space International OneCare
This turnkey solution is the comprehensive mixture of the offerings listed above allowing for significant savings for Knowledge Space International clients. Each outsourcing solution, used independently, provides savings opportunities of 15-20% on applicable operational budgets. However, when combined as a turnkey solution, Knowledge Space International can generate savings in excess of 40% using our proven and flexible "Onsite/Offsite/Offshore" delivery model.

Additionally, Knowledge Space International offers a "Guaranteed Savings" Program under the OneCare Engagement that is unparalleled in the IT Outsourcing industry. After a thorough evaluation of your existing cost structures, Knowledge Space International will architect a solution with clear Service Level Agreements, concise responsibility matrices, and well-defined operational policies, that will guarantee at least a 30% savings to your organization within one year.