Services > Maintenance and Support

Knowledge Space International can reduce the time and energy spent on mundane activities like maintenance, which in turn, lets your team focus on core competencies. With manpower resources free from burdens of maintenance and support services, you can concentrate on your strategic technology initiatives with greater intensity and vigor. At Knowledge Space International, we offer proactive monitoring of enrolled hardware, operating systems and database management systems, as well as comprehensive phone and dispatched support services. Knowledge Space International will allow your organization to allocate greater resources toward critical business processes.

Application Maintenance Services

Knowledge Space International maintains application software, custom-made or off-the-shelf, with well-defined service levels for enhancements, corrections or bug fixes.

We offer service level based agreements (SLA) for application maintenance. SLAs can be based on one or more of the following:

Resolution of various problems based on agreed timelines. (Timelines can be defined on a per problem basis)
Reporting based on metrics agreed with the customer
Support availability as per matching business hours
Staff availability
Language support

Help Desks

Knowledge Space International can implement, staff, and operate help-desk centers to provide first-line or second-line application support to all users of IS. Knowledge Space International provides the following services:

Help Wizard - Allows the user to locate the help contextually. Instant access to FAQ section.
Training Planner - Allows a user to request a training program (contextually) based on a pre-defined schedule. A workflow-mapping schedule is available to make sure these requests are routed via an approval cycle.
Global FAQ Knowledge Repository - A platform with provisions for the help desk to publish FAQ's that can be contextually delivered as well as searched.
Online Support System - A platform that allows the user to log any bugs or enhancement requests that will go through a definable workflow, transparent to both the users and the maintenance team.
Installation Package Request - Allows the user to contextually generate a request for an installation package via email or courier.