Most enterprises have large silo IT assets that were built to serve the individual needs of the departments that requisitioned them. Although these systems continue to serve the needs for which they were built, the change in business climate necessitates information sharing among departments and systems.
Knowledge Space International' EAI solutions are a strategic response allowing companies to leverage legacy systems toward providing future business value. Knowledge Space International' engineers leverage research, experiential knowledge and relationships with various software vendors to architect and build an appropriate solution. Knowledge Space International' repeatable and scaleable success with EAI initiatives, is a result of our diligent efforts and solution framework, allowing companies to:
  • Identify and map the business processes that must be made more efficient
  • Map the different sources, events, and data flows in your organization
  • Define the transitions that must define the data flows from one application to another
  • Determine the appropriate architecture and lead you through a tool selection process
  • Develop the appropriate application interfaces and adapters
  • Implement the overall EAI solution in your organization
  • Quantify the benefits

Case Study

Streamlining operations at a leading telecommunications service provider's contact center through integration of all representative's tools

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When a Nationwide Telecommunication Service Provider needed to integrate non-compatible Operational Support and Business Support systems, which were the result of aggressive mergers and acquisitions, they turned to Knowledge Space International for assistance

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Executing a unification and automation initiative of multiple customer forms resulting in a single form and improved operations at Fortune 500 Company

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