Industries > Telecommunications > Contact Centers > eCRM

Knowledge Space International' Voice Portal solution offers your customers "one-stop-shopping," self-service, and instant (24/7) access to their account information. Your customers can simply use the telephone to retrieve account information, or manage their accounts using voice commands. Knowledge Space International will assist you in providing a friendly, efficient VoIP customer experience that surpasses today's touchtone systems.

The Knowledge Space International solution, will free-up agent time by replacing human operators with an easy-to-use voice solution. According to a study by Goldman Sachs*, each human-assisted call costs $3 compared to the 20 cents for a call with automated response.

The success of speech-based applications depends on factors like the phrasing of voice prompts, as well as on other behavioral factors. One must to be able to easily encapsulate lessons learned into new applications.

Knowledge Space International solutions support:

Natural language search
Content management
Ad service(marketing)
Voice and data integration (IVR, Speech recognition, web portal)
Credit and financial transaction systems
Business process management (Workflow) and EAI