Industries > Telecommunications > Contact Centers > Back Office Integration

Knowledge Space International' Telecom Spend Management, reduces the unnecessary costs related to "inefficient telecommunications expense management processes." Telecom Spend Management solutions address all areas of communications including long distance, wireless, local voice, data net-works, private branch exchange (PBX), calling cards, conferencing, and pagers.

Telecom spend management solutions eliminate the unnecessary costs related to inefficient enterprise telecom processes and reduce total costs through systematic and strategic sourcing of services as well as ongoing contract compliance. TSM enables companies to better plan telecommunications spend, source optimum contracts, ensure they buy services against those contracts, monitor user and vendor compliance, and analyze overall spend for ongoing improvements.

Source Aberdeen Group

The average Fortune 500 Company spends $116 million a year on telecom services. The average mid-market enterprise spends $26 million a year.
On average, 7% to 12% of telecom service expenses are in error, a figure resulting in $8 million a year in lost profits.
The average Fortune 500 company processes more than 15,000 telecom-related bills per year. The average mid-market enterprise processes approximately 3,000 telecom-related bills per year.
Aberdeen research indicates up to 85% of mid market enterprises telecom bills are paid in full and are not audited by the enterprise.
For bills that are validated, billing analysts most often examine just a subset of invoices associated with the largest spending,
Additionally, Aberdeen found that enterprise billing analysts spend an estimated 20% of their time identifying the billing is-sue and 80% of their time validating to resolve it.