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 Knowledge Space International' Service Management Solution provides a practical way to manage end-to-end SLAs between enterprises and internal or external service providers. Knowledge Space International' solution defines and monitors SLAs, specifying traffic type, endpoints, and thresholds against key parameters such as latency, packet loss, and jitter.  It also supports setting real-time traps, allowing prompt detection and correction of possible service degradation. Open XML programming interfaces enable full management of service levels through easy integration with in-house or third-party analysis and provisioning systems.  |
 Case Study Developing a robust Remote Call Forwarding detection and restriction solution for a Nationwide Correctional Facilities Telecom Service Provider To know more click 
Streamlining operations at a leading telecommunications service provider's contact center through integration of all representative's tools To know more click
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