Industries > Telecommunications

Knowledge Space International solutions unify the contact center and the enterprise by integrating applications that drive customer communications, customer and contact center information, and workforce productivity. Wise investments in Customer Relationship Management (CRM) capabilities offer tremendous opportunities for dramatic returns. Knowledge Space International solutions focus on providing:

Customer Insight
- Integrated View of the customer
- Customer Data Analytics
- Marketing Automation
Customer Interaction
- Self Service Optimization
- Customer Treatment
Sales Operations Integration
- Marketing Execution
Value Optimization

Knowledge Space International solutions include:

Migration of Call Centers to Contact Centers
- Complete framework of Web, Instant Messaging and Email Capabilities
- Migrate "Call Manager" to support multi media contact
Legacy Integration
- Integrating the Back Office Systems to the PBX
- Web Services framework to link Legacy systems, mainframe systems
Speech Recognition Systems
- IVR Self Service Provisioning
- Voice Portals
CRM Data Analytics
- Campaign performance analysis, Customer segmentation analysis, Customer churn prediction, Customer loyalty analysis