Industries > Manufacturing & Distribution > Hi-Tech

Knowledge Space International channel management solution assists companies in increasing demand for their products build up sales pipelines and close on more opportunities. Our clients can reduce their costs by automating sales and marketing activities and allow telesales, field sales, and business partners to create personalized campaigns for sales prospects. The client's sales channels can collaborate on applying these processes in order to enhance the closing of opportunities.

Customer Profile Database
Coordinate customer profiles among sales channels to segment and connect with qualified prospects. Build long-term relationships with your contacts by replacing spreadsheets and personal contact databases with integrated, centralized profiles of prospects and customers. Key information on organization details, contacts, notes, tasks, and communications history can be easily accessed and updated and used to target outbound communications and campaigns, as well as access to information. Customer profiles can be easily configured to suit specific business requirements and are leveraged throughout the ChannelWave application suite to provide a 360-degree view of customer activity.

Information Center
Provide sales representatives, customers and partners with access to a searchable library of targeted marketing collateral and other relevant information. Content publishing capabilities are available for business users to add, index and secure information rapidly. All common files and document types, including PPT presentations, PDF brochures, related Web links, Word documents and Excel spreadsheets, are supported.

Product Catalog:
Create an attractive, flexible online catalog featuring product information, benefits, options and pricing, with unlimited SKUs, real-time inventory status and full text search. Promote sales by featuring new, seasonal, and discounted products. Provide personalized catalogs and pricing for business customers and partners, with access to 3rd party products and accessories, parts and components, warranty and service contracts and content attachments. Import and export catalogs through XML interfaces, which also synchronize catalog data with external systems.

Sales Forecasting:
Track forecasts across multiple channels to monitor sales performance against defined goals. View snapshots of opportunity status at various stages across the sales pipeline with roll-up views for multi-tiered channels.

Team Selling:
Build sales teams to collaborate on opportunities, including your direct sales force and partner organizations. Create and update account team plans and assign tasks to individual team members to ensure collaborative selling opportunities stay on track.

Metrics Manager:
Set and monitor performance targets for sales and marketing teams based upon overall corporate business goals. Establish targets with individuals to track selected data to motivate and reward strong performance. Metrics are displayed graphically in an executive dashboard for easy viewing.