Knowledge Space International has followed the Test Maturity Model to develop its testing capability. The model describes the processes that are used to ensure a well-planned & controlled testing of a project. There are 5 levels in the model:
  • Initial
  • Phase Definition-Institutionalize basic testing technique & methods
  • Integration-Control & monitor test process & integrate testing into software life cycle.
  • Measurement & Management-Establish test measurement program
  • Optimization, Defect Prevention and Quality Control

Knowledge Space International is currently in the process of obtaining Level 5 certification.

Knowledge Space International has developed a number of automated test tools, which are specific to a particular project. Currently, as part of its TMM level 5 initiative, Knowledge Space International plans to use industry-standard tools for testing. The following tools and skill sets are under consideration:
  • Code coverage tool for unit testing - Attol / Jtest
  • Non-functional testing tools for stress testing & performance testing - Silk Test Suite from Segue or Loadrunner from Mercury Interactive

Case Study

Developing a robust Remote Call Forwarding detection and restriction solution for a Nationwide Correctional Facilities Telecom Service Provider

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Streamlining operations at a leading telecommunications service provider's contact center through integration of all representative's tools

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