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![]() Outsourcing the maintenance and support of applications has proven to be a wise decision for many companies for a number of reasons. Turning your systems over to an IT services firm with extensive maintenance expertise and a winning track record can allow you to assign internal staff to more strategic projects while at the same time achieving higher user satisfaction, reducing your maintenance costs, and improving the stability, flexibility and security of your systems. These advantages, however, can be realized only with an effective maintenance strategy and methodology. Knowledge Space International Lifecycle Maintenance Group - LMG is based on years of application maintenance experience and we have developed this expertise into a comprehensive application maintenance methodology application. This introduction deals with key components of our overall methodology, RAMP - Rapid Assessment of Maintenance Planning. RAMP provides a jumpstart to achieving the ultimate goal for an application maintenance project. This is moving the applications to a defect free state of performance. Through RAMP, Knowledge Space International defines the scope of an application maintenance project and provides the client with a fixed-price proposal. Typically RAMP is developed over a two to four-week period. The following diagram highlights the overall activities of a RAMP study: ![]() |